📧 Email us
We reply to every message, usually within 24 hours on business days.
What to include
To get you sorted faster, include:
Your order number, if you've already bought
The email address you used at checkout
A quick description of what you need
What we can help with
Access problems — bought it but can't get in? Email us and we'll fix it.
Questions before you buy — not sure if it's right for you? Ask. We'd rather answer honestly than have you buy something that isn't a fit.
Something's not working — a broken link, a page that won't load, a file that won't open. Tell us and we'll sort it.
Billing questions — charged twice, or something looks wrong? Get in touch and we'll look into it.
Response times
Monday to Friday, we aim to reply within 24 hours.
Weekends and public holidays may take a little longer, but nothing goes unanswered.